Customer Care

Please call us for immediate answers to questions regarding orders and shipping.
Toll Free +1 855 384 8777

Our opening hours are from 9:00 AM to 5:00 PM Eastern Standard Time (EST) Monday to Friday.

Item availability

The merchandise available on is subject to change. To stay informed of new arrivals and sales, you can register to receive our newsletter when creating an account. Items could be sold out at any time.


Filling the registration form and registering is required to complete any transaction on. You may register or login to your account by accessing the “my account” link.

Registering also allows you to:
– Track order shipments
– Verify order status
– Checkout faster
– Receive email updates and promotions to get regular insights about trends and sales

You can modify your account at any time.


Upon checking out, you will be prompted to sign into your account. You will be able to make changes to your cart until the order is confirmed. Shopping at is safe. Personal information provided on is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.


We accept payments by Visa or MasterCard.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorisation is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.

Price protection

Excluding coupons and temporary price reductions, we offer a one time price adjustment on items purchased up to 14 days before the item goes on sale. Please note that, in order for an item to qualify for a price adjustment, the same style and size must be available for purchase at the time of your price adjustment request.

Sales tax

Orders shipped outside of Canada are not subject to any sales tax.

Orders shipped to:
– Quebec are subject to 5% GST and 9.5% PST on the purchase amount or a total sales tax of 14.975%.
– British Columbia are subject to 5% GST.
– Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.
– Nova Scotia are subject to 15% HST.
– Any other Canadian provinces or territories are only subject to 5% GST.

Order management

You may cancel or make changes to your order as long as the order has not been shipped. To do so, please contact us through the phone number or email shown at the top of this page. You can view your order history and order status by logging into your account and clicking on the “order status” link.


For orders shipped outside of the U.S. and Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.